RETURNS AND EXCHANGE GUIDELINES
Anna Baiguera will exchange or refund goods that have been shipped back within 7 days from reception – we will allow up to 15 days in the Christmas season. Exchanges are based on stock availability, and sales items are returnable for store credit. Items marked as final sale at time of purchase are ineligible for return. If you have any other questions, contact us at [email protected]annabaiguera.com.
All goods must be returned unused and in perfect conditions, considering the product itself as well as the packaging part of the product. Shoes must be tried on on a carpeted surface until you have decided to keep them. Please note that a return of shoes that have been worn inside for a couple of hours and/or outside and therefore, show signs of usage, will not be accepted.
Clients will be charged a return/exchange shipping charge of 15 EURO, which will be withdrawn from your initial payment. The cost of the delivery will only be returned in case we deem the goods to have been faulty before they were dispatched to you.
We will refund the full value of the goods within 30 days of receiving the items at our warehouse, and using the same method as the original payment. Please note that Anna Baiguera will not refund international duties and taxes.
Clients must send an email to [email protected] together with the reason for the exchange or refund and then we will provide detailed return instructions.
Returns should be addressed to:
Strada Della Repubblica 58
We are not responsible for damage or loss which occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.
If you do not receive your order after delivery time please get in touch with us via [email protected]