terms and conditions - Anna Baiguera
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terms and conditions



Baiguera srl, with registered office in (25029) Verolavecchia (BS) italy, tax code / vat 04005640984 registered with brescia companies’ and owner of the website www.annabaiguera.com

These general conditions of sale are governed by the Consumer Code (Legislative Decree. N. 206/2005), Section II “Distance contracts” and the rules on electronic commerce (Legislative Decree. N. 70/2003 ).

Content of online offer and end client specifications.

All customers who place an order of Anna Baiguera shoes establish a business relationship with Baiguera Srl and are committed, therefore, to accept delivery of the material ordered online.

The online offer conditions apply exclusively to purchases made on the website.

Baigeura Srl manages the online sale of Anna Baiguera products in order to offer them for sale exclusively to the End Client. End Client means a natural person acting for purposes unrelated to business or professional activities and who does not resell goods purchased on annabaiguera.com. Baiguera srl therefore demands that all Customers that do not fit in the aforementioned category of End Client refrain from placing orders, whether directly or through third parties. In view of the commercial policy described above, we reserve the right not to process orders from persons who are not End Clients or orders that do not comply with commercial policies.

Customer requirements

To place orders on the website annabaiguera.com Clients must:

  • Be End Clients be as defined by the commercial rules on annabaiguera.com:
  • Be at least 18 years of age;
  • Be eligible to enter into legally binding contracts;
  • Have an e-mail address;
  • Owning a credit card or a PayPal account valid for payment

Prices shown on the website are inclusive of VAT, excluding delivery costs which will be highlighted, separately, when required at the time of order.

The price that will apply The products is indicated on the site at the time of receipt of the Customer.

Payment methods

Payment can be made online by credit card or PayPal account payable to the customer as indicated on the website.

The amount corresponding to the products purchased will be charged to the Client at the same time of Purchase Order.

Standard order

The contract will be concluded upon receipt of the order by Baiguera Srl. Once availability of the product ordered has been confirmed, Baiguera Srl will send the Client the order confirmation.

Occasional unavailability of products on offer may occur; if so, Baiguera Srl will communicate this to the Client, specifying any alternatives or the maximum turnaround times for the temporarily unavailable Product/s.

Shipment tracking

At the time of shipment, Baiguera Srl will send their customers an email with the tracking number through the courier used.

Order status

Customers can receive information on the status of their order by sending an email to [email protected] or by accessing the “My Account” section on the site if they have created such account when ordering.

Order Modification

We wish to remind our customers that once orders have been confirmed and processed, cannot be changed.

Orders placed separately will be shipped separately as well.


The shipment of goods will be made at the expense of Baiguera Srl, via express courier economy delivery, at the address indicated in the on-line order.

Baiguera Srl cannot be held liable for delays in delivery.

The carrier will make two attempts to deliver the products to the address specified by the Client. Should the attempts be unsuccessful and should the Client fail to take steps to recover the shipment from the carrier, the goods will be returned to Baiguera Srl at the Client’s expense. These amounts will be deducted from any refund due to the Client by Baiguera Srl.

Upon receipt of the goods, customers are requested to carefully inspect the parcel before signing proof of delivery. The Anna Baiguera packages are carefully packed in a cardboard box and sealed with plastic package. If for any reason, the package appears tampered or if the tape is not intact, customers are asked to sign the receipt subject to checking, or to refuse delivery. Once the delivery document has been signed, the Client can no longer make any objections on the appearance of the delivered products.

The Client agrees to verify the correctness of their data and to immediately notify Baiguera Srl of any errors. Any extra charges caused by errors in the data that are not promptly reported will be the sole responsibility of the Client. If for any reason the shipment cannot be successfully delivered to the address provided by the Client in the commercial contract, the parcel will be returned to the sender at the expense of the Client. These amounts will be deducted from any refund due to the Client by Baiguera Srl.

Orders placed during the sales or promotion period may be slowed down. Please note that all customs duties are the responsibility of the customer.

Shipping is charged to the customer, according to the following methods:

  • EUROPE: free shipping
  • UK: free shipping
  • RUSSIA: free shipping
  • USA: charged to the customer, including customs duties
  • REST OF THE WORLD: charged to the customer, including customs duties

If for any reason the customer is not satisfied with an order, items that are intact and not used and have not been produced on request and customised, may be exchanged on demand with a different size, style change or refund, within 14 days of delivery.

In such cases, the customer must send a request to [email protected] promptly and within 14 days from receipt of order. The e-mail should specify item codes for items to be returned and desired compensation: size change , colour, style changes, or refund of the price paid for the goods ordered that need to be returned. Upon receipt of the request made Anna Baiguera will send the Client a written confirmation.

In any case of written confirmation by Baiguera Srl refund, the Client must return the goods within the following 15 days.

In the procedure to return goods of equal or greater value or different size, the return delivery is free provided the return is done via a courier commissioned by Baiguera srl. We therefore ask Clients to please indicate in the authorisation to return email : date, time and address where the courier should receive the items.

There is only one free exchange of goods of equivalent or higher value for each order (provided that it complies with the above return conditions).

The refund will appear on the Client’s credit card statement after a minimum of 30 days from the date of refund. Timing may vary slightly depending on the banking system of the credit card used.

If the customer wishes to personally return the goods or through another carrier, goods must be sent to the headquarters of Baiguera Srl – Strada Repubblica, 58 – (43121) Parma – Italy – within 15 days from written authorisation sent to the Customer by the returns department. In all the above cases, the shipping costs for return will be borne entirely by the Client.

The right of withdrawal is subject to the following conditions:

The shoes can only be returned if unused. Each pair must also include all packaging accessories (Box, Cotton bag, kit-care, accessories) received together with the order. All footwear must be returned together with their original box, which is considered in all respects an integral part of the product itself and that must not be in any way damaged and / or altered.

Shoes produced on request and thus customised cannot be returned.

The shoes must be returned within fifteen days of confirmation to return. Shipping is at the sole risk and responsibility of the Client.

Refund of defective goods

In the event that the Client receives defective goods, or errors in shipment by Baiguera Srl, the Client is required to follow the same instructions mentioned above.
All pairs returned are subject to inspection by Baiguera Srl and must comply with the parameters listed in the return process. Baiguera Srl reserves the right to charge 25% of the value of the returned goods in cases where the return does not comply with all terms and conditions provided for by the above conditions and the law.
Baiguera Srl reserves the right to refuse unauthorised returns or returns shipped with any carriers other than those agreed. The acceptance of such returns may result, however, in a charge equal to 25% of the value of the returned goods.


Baiguera Srl – with registered office in Via degli Artigiani 17 / bis – 25029 Verolavecchia (BS) Italy – the creator and promoter of the business available on the site annabaiguera.com, reserves the right to use the personal data voluntarily provided by users, in compliance with the regulations (Articles 13 et seq. Legislative Decree no. 196/2003).

Accordingly, we invite users to visit this page for updates related to modifications in current legislation.

Baiguera S.r.l. guarantees users that their personal data will be processed exclusively for purposes connected to the provision of services, facilitation of site management and the execution of orders. The data voluntarily provided by users, will in no case be disclosed to third parties, except when in accordance with contractual enforcement activities.

The personal data will be processed by Baiguera Srl through the use of both paper and electronic means, in compliance with current safety standards, for purposes which will be specified in each case.

Baiguera Srl informs that users can exercise their rights under Article 7 of Legislative Decree no. 196/2003, copied in its essential part below. Users have the right to request the following information from Baiguera Srl :

  • the confirmation of the existence of personal data concerning the user
  • the clear communication of the data and its source
  • the reason and purpose of its existence and its use

The request for the above-mentioned information can be renewed within a minimum 90-day interval, except in case of right cause: cancellation or modification of such data due to breach of law; cancellation of data that cannot be used for the purpose for which it was collected.

Competent Court of Dispute

Any disputes will be resolved before the competent judicial authority under applicable law.
Should the legislation on mediation apply, the parties agree to refer the complaint to the mediation body at the Chamber of Commerce of Brescia, or in the Client’s city of residence.